Business

Calgary – Blue-collar workers in rural Alberta have a tougher time getting back on their feet from injuries than their urban counterparts, University of Alberta researchers have found. | READ MORE
Toronto – The Ontario Ministry of Labour is asking for feedback through a survey on pilot testing of its new Health and Safety Checklist by Sept. 6, 2015.
Drill-rig safety is one of the most important aspects of water well and geothermal drilling in Canada. By instituting a few key best practices, such as keeping open the lines of communication, and being aware of the technologies geared to safety, drilling companies can make their jobsites safer places to work.
Scrolling through the Aardvark Drilling social media sites – Twitter and Facebook – tells you something about this Guelph-based company. Posts highlighting St. Patrick’s Day, PiDay, and the International Day of Happiness mingle with soft-sell promotion and client-feedback invitations.
Feb. 11, 2015, Calgary, Alta. – A new study is underway at the University of Calgary to determine whether Alberta's well water is actually safe, CBC News reports. | READ MORE
June 27, 2014, Westerville, OH – Household water well owners should act to address any improperly abandoned wells on their property as they can present threats to both people and animals, cautions the National Ground Water Association.
Personalization can mean anything from remembering customers’ names to issuing timely email reminders. As customer service expert Shep Hyken writes, creating a great personalized experience for customers leads to the best kind of word-of-mouth marketing.
When was the last time you called your business? I recently spoke at a conference. After the speech, the client gave me a gift: the list of everyone in the audience with their contact information. She suggested I pick up the phone and let everyone know they should hire me to speak at their next meeting. (Now, that’s a nice gift!)
Your most effective and cost-efficient source of new business is referrals. However, many business owners feel it makes them appear needy, desperate, or imposing. Here are five ways to ask for referrals without making you – or your customer – feel uncomfortable.
Las Vegas, NV – Water treatment as a diversification opportunity for water well system professionals was the topic of a workshop at 2016 Groundwater Week. Water Well Journal reports. | READ MORE
Is it just me or does customer service seem to be a lost art in many businesses?
Being a rural Canadian can sometimes feel a bit like being a second-class citizen.
Sonoma Valley, CA – The new order of ground water regulation is just starting to come into shape and will take several years to implement, with still-undefined costs, monitoring and limits that may fall primarily on rural well owners, including residents and farmers. The Sonoma Index-Tribune reports. | READ MORE
California – With a June 30 deadline approaching, agencies, farmers and others in affected California groundwater basins are working to finalize the formation of locally controlled ground water sustainability agencies, which are required under the 2014 Sustainable Groundwater Management Act. Ag Alert reports. | READ MORE
This year, the British Columbia Ground Water Association, in partnership with GeoExchange BC, is endeavouring to update the BC Ground Water Protection Regulation Handbook to reflect the changes to the Groundwater Protection Regulation.
Simcoe, Ont. – The public works department of Norfolk County in Ontario will work with affected property owners now that the county has a source-water protection plan in place. The first order of business is examining active and abandoned water, gas and oil wells in the Delhi, Ont., area. The Simcoe Reformer reports. | READ MORE
Charlottetown, P.E.I. – Prince Edward Island will hold water act public consultations in seven communities beginning in October, says Minister of Communities, Land and Environment Robert Mitchell. CBC News reports. | READ MORE
Victoria – The B.C. government is seeking input from the public on the proposed regulations and policies relating to the Water Sustainability Act until Sept. 8. READ MORE
Paul Conrad has built his business – and his life – around a simple concept: treat others the way you want to be treated and that good will come back to you. It’s a karmic perspective that influences everything he does, from the wells he drills and the service he offers, to how sees his role in the protection of ground water, and how he works with other businesses and people in his community.
Started by his father, Maurice, in 1964 under his own name, it quickly became M&M Drilling Rivers Ltd. (not to be confused with M&M Drilling of Alberta).
Who says installing pumps can’t look like Mission Impossible? From a young age, helicopters were a passion Mike Lamont was not ready to give up.
Gord Bailey was born to teach, but he didn’t always know it.
Jordan Rogers is fulfilling every child’s – heck, every adult’s – fantasy. When his company, Valley Well Drillers in Waterville, N.S., is not drilling for water, it goes in search of something else. Gold, that is – Atlantic treasure!
Working in the family’s well drilling business was something Darrell Carson always talked about, but his career path made a few twists and turns before that became a reality.
John Larson started in the well drilling industry in 1973, when he was 18 years old. Once he had his apprenticeship ticket and had worked for a while, he started Larson’s Water Well Drilling and Servicing out of Lougheed, Alta.
Ottawa – The Canadian Apprenticeship Forum will host a two-day workshop on apprenticeship technical training in Ottawa in October.
What does it mean to be a customer-centric business?
Alberta – After a lengthy downturn, many oilpatch workers have left Alberta to go back to their home provinces, while others have found new opportunities. CBC News reports. | READ MORE
British Columbia – The B.C. government has announced new skills-training opportunities designed to spark careers in trades and technical jobs such as carpentry, piping, welding, carpentry, machining and electrical.
Employees have the ability to attract new customers, develop new products and services, and become your greatest salespeople. Alternatively, they can also drive away customers, negatively impact service and product quality, and totally ruin your business.
Victoria – GeoExchange BC recently welcomed Maria Nguyen to the Aquifer & Watershed Science team in Victoria.
The Ontario Ground Water Association drew a good crowd for its annual convention and general meeting at the tranquil Nottawasaga Inn, Resort and Conference Centre in April.
Westerville, OH – Terry Morse has been selected as the incoming chief executive officer of the National Ground Water Association. He is the successor to Kevin McCray, CAE, who, after 22 years as CEO and 35 years in the ground water industry, is retiring Dec. 31, 2017.
Goring/Reading, UK – The current Council of International Association of Hydrogeologists was elected at the General Assembly in Montpellier, France, last fall, among them two Canadians.
The National Ground Water Association’s annual expo this year expanded to become Groundwater Week, held in Las Vegas in early December. Held this year in conjunction with the Irrigation Association’s show, the conference and trade show had a rich context in water management and provided a forum for trends, products and business opportunities.
Drilling for ground water is more than a day-to-day business. It’s a responsibility and a chance to help sustain our environment and the human lives that depend on its health.

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