A customer's complaint may not be your fault, but it is an opportunity for your business to shine, writes customer service expert Shep Hyken.

Customer service expert Shep Hyken explains why it's important for workplace leaders to set a good example for those they lead.

The Canadian Federation of Independent Business recently hosted a free webinar on how small businesses can pay bills and get paid more efficiently. The emphasis was on how Interac e-Transfers work and their benefits for businesses.

Ottawa – The federal government has helped secure new, separate and voluntary commitments from three payment card networks that will lead to lower costs for small and medium-sized businesses.

Quiet. That word describes, perfectly, the new 3.0L Power Stroke diesel just introduced by Ford.  I’ve driven it, stood beside it while idling and floored it uphill while towing – it is eerily quiet.

Many people think of customer service as a department. My belief is that customer service is a philosophy, not a department. It should be embraced by every employee, regardless of their job and how long they’ve been there.

If you sell products and services that people buy because they have to, then read on. After over 25 years of advising companies that deal primarily with reluctant customers, I’ve developed these four strategies for helping customers feel better about spending money on grudge purchases.

Marketing your water-well business has never been easier with free online tools and platforms literally at your fingertips. The trick is knowing which social media and website platforms are right for you.

Marketing your water-well business has never been easier with free online tools and platforms literally at your fingertips. The trick is knowing which social media and website platforms are right for you. Chris O’Shea, business advisor with Business Development Bank of Canada (BDC) Advisory Services, shared his best tips and practices on how well-drilling businesses can effectively use these tools to turn your target market into repeat customers.

Chevy recently partnered with John Deere at its world headquarters in Moline, Ill., to show off its newest version of the Heavy Duty Silverado pickup.

Personalization can mean anything from remembering customers’ names to issuing timely email reminders. As customer service expert Shep Hyken writes, creating a great personalized experience for customers leads to the best kind of word-of-mouth marketing.

When was the last time you called your business? I recently spoke at a conference. After the speech, the client gave me a gift: the list of everyone in the audience with their contact information. She suggested I pick up the phone and let everyone know they should hire me to speak at their next meeting. (Now, that’s a nice gift!)

Your most effective and cost-efficient source of new business is referrals. However, many business owners feel it makes them appear needy, desperate, or imposing. Here are five ways to ask for referrals without making you – or your customer – feel uncomfortable.

Las Vegas, NV – Water treatment as a diversification opportunity for water well system professionals was the topic of a workshop at 2016 Groundwater Week. Water Well Journal reports. | READ MORE

Is it just me or does customer service seem to be a lost art in many businesses?