Choosing words that enhance trust and differentiate your service to customers can make price less relevant and gain co-operation with customers who aren't paying, writes customer service expert Jeff Mowatt.

Standardized procedures in an organized office cut down on lost time and money. In turn, this consistency increases client and employee confidence in a company’s ability to produce reliable work.

I recently wrote about the concept of predictive customer support. Now, we take a slightly different angle with the concept of proactive customer support.

Heading into fall seems a good time to get our offices in order.

Vancouver – Testing for impairment from cannabis is no “magic bullet”. Rather, effective oversight, worker supervision and having an impairment-management program are key to navigating the post-legal-weed world. This was the message that Tom Brocklehurst, director of prevention practices and quality with WorkSafeBC in Richmond, B.C., delivered at the 2019 West­ern Conference on Safety in Vancouver. OHS Canada reports. | READ MORE

A customer's complaint may not be your fault, but it is an opportunity for your business to shine, writes customer service expert Shep Hyken.

Customer service expert Shep Hyken explains why it's important for workplace leaders to set a good example for those they lead.

The Canadian Federation of Independent Business recently hosted a free webinar on how small businesses can pay bills and get paid more efficiently. The emphasis was on how Interac e-Transfers work and their benefits for businesses.

Ottawa – The federal government has helped secure new, separate and voluntary commitments from three payment card networks that will lead to lower costs for small and medium-sized businesses.

Quiet. That word describes, perfectly, the new 3.0L Power Stroke diesel just introduced by Ford.  I’ve driven it, stood beside it while idling and floored it uphill while towing – it is eerily quiet.

Many people think of customer service as a department. My belief is that customer service is a philosophy, not a department. It should be embraced by every employee, regardless of their job and how long they’ve been there.

If you sell products and services that people buy because they have to, then read on. After over 25 years of advising companies that deal primarily with reluctant customers, I’ve developed these four strategies for helping customers feel better about spending money on grudge purchases.

Marketing your water-well business has never been easier with free online tools and platforms literally at your fingertips. The trick is knowing which social media and website platforms are right for you.

Marketing your water-well business has never been easier with free online tools and platforms literally at your fingertips. The trick is knowing which social media and website platforms are right for you. Chris O’Shea, business advisor with Business Development Bank of Canada (BDC) Advisory Services, shared his best tips and practices on how well-drilling businesses can effectively use these tools to turn your target market into repeat customers.

Chevy recently partnered with John Deere at its world headquarters in Moline, Ill., to show off its newest version of the Heavy Duty Silverado pickup.